• Nothing you could do to improve!

    We would like to thank you all for what you have done for us.

    There is nothing you could do to improve.

    Nothing was ever to much. Every call or every email you came back to us.

    Even sorted our life Insurance and house insurance.

    Once again thank you all so much.

    Tracey (Crook)

  • Great Customer Service

    Thank you for all your help and support during the mortgage process, we would definitely recommend your services. Always great customer service and always with a smile.  Thank you for making the process easy and straight forward.  


    David and Dawn (Shildon)

  • Great One-Stop-Shop Solution

    Whether it is home, car or business insurance my first action is always to call Mapps. They are a great one-stop solution, they provide great guidance and make everything trouble free. 

    Bob Paton CBE (Hexham)

  • Great Job

    Mapps found me the right travel insurance for my trip. Ann-Marie did a great job and was really friendly. Try Mapps because they are really good. 

    Angela (Crook)

  • Always Go The Extra Mile

    We trust Mapps - we’re confident they understand our business and our insurance needs.  Excellent service, helpful and above all the prices are very competitive.  They always go the extra mile to ensure we get the best possible attention.  

    Stephen & Fiona (Crook)

  • Life changing

    I am over the moon with my Mortgage and Insurance review. Mapps have saved me £340 per month which is life changing.

    The staff were all understanding, patient and kind. Thank you very much.

    Elizabeth (Bishop Auckland)

  • I'd recommend you to everyone

    Thank you so much for all the work you have done for me, I’d recommend  you to everyone.

    Maddy (Crook)

  • Superstar Team

    The Mapps team have always been superstars who have always gone above and beyond sorting out both mortgages and general insurance.

    Doug (County Durham)

  • First Home

    To the whole team at Mapps. 

    I just wanted to say a massive thank you for everything you have done for me during the purchase of my first home.

    Everybody has been so friendly and helpful and made the experience run so smoothly, I really don’t know how I would have done it without you. Thank you so much.

    Stacey (Middlesbrough)

  • 100% Satisfied

    We are 100% satisfied with the service we have received. Nothing has been an issue to discuss or arrange for us. Everything has been explained to us and we felt Peter spent a lot of time viewing our different options. He explained all paperwork too us in a way that was easy for us to understand. We didn’t feel pressured at any time to take up any of the services recommended.  Staff are always friendly and easy to talk too. We got appointments at short notice. We have already been strongly recommending Mapps to people we know and would definitely use Mapps in the future. We cannot thank you enough for all your help.

    Emma (Shildon)

  • Highly Recommended


    Peter came to us highly recommended from friends.  From start to finish we found the process really easy, Peter was very informative and helpful and gave us really good advice and we look forward to his help and expertise in the near future!


    Philip & Chris (Crook)

  • Exceptional Service

    The service that we received from Mapps has been exceptional. I had previously used a different mortgage advisor who was not very helpful this time around. Mapps agreed to look at our mortgage and managed to get us a much better rate with no fuss or hassle. Everything was simple and it was all sorted in no time. I have already recommended you to a couple of friends and will continue to recommend you to others. Thanks again!

    Hazel (Hunwick)

  • The Extra Mile

    As always, exceptional service from Peter and the team. Peter always goes the extra mile to get you the best deal and we’d always highly recommend Mapps Mortgages.

    Stacey & Jonathan (Willington)

  • Amazing Team


    Being new to mortgages I did not know what to expect. The team at Mapps made me feel incredibly positive about the whole situation. No question was ever a stupid question in their eyes. (There were lots of stupid questions from my end)!. Every time I rang they made me feel comfortable and always made time to put me at ease. Looking back over the past 6-8 weeks Mapps made the whole process so simple. I cannot recommend this amazing team more.


     Thank you again! I really appreciate what you have done for me.


    Charlotte (Leeds)

  • Took the stress away

    Many thanks to all the staff at Mapps for your help in finding me a mortgage and home insurance deal.

    Very friendly and professional throughout, and were always available to answer any queries that I had. Certainly took a lot of the stress out of the whole process.

    Would definitely recommend Mapps.

    David (Stanhope)

  • Very Knowledgeable

    I have used Mapps for a few years now, and always found Peter and his staff very friendly and very knowledgeable on the products they have.  I always get the best deals available.

    I use them for my travel insurance and mainly for the 7 mortgages they look after for me.  I would recommend Mapps to anyone, Peter and all his staff are so friendly and welcoming.

    Elliott's Lettings

  • Friendly & Efficient

    Friendly, efficient, local service, staff always helpful and very competitive for insurance.  Would highly recommend Mapps.

    Joanne (Crook)

  • Absolute 5 Star Experience

    Absolute 5 star experience as always with Mapps.  Stayed open throughout the lockdown and helped me knock £200 off my car insurance, great team, excellent service.

    Jill (Bishop Auckland)

  • First Time Buyer

    Fantastic service from Peter and his team! I am a first time buyer who was very confused about the mortgage process.  Peter and his team explained everything with such simplicity and made the process clear and stress free! Thank you Peter and Co.



    Emma (Crook)

  • Professional & Knowledgeable Staff

    I purchased taxi insurance from Mapps.  I found the staff to be friendly, professional and very knowledgeable.  I definitely will be consulting them when other policies need renewing.


    Gordon (Shildon)

  • Really Nice People

    Really nice people, very helpful and just a great all round service.

    Ryan (Coundon)

  • Nothing is too much trouble!

    We have all our insurances with Mapps - home, business, vehicles and holiday. The staff are both professional and courteous. I am very confident that they search for the best from insurance for both the price and content of the policy each time it becomes renewable. Nothing is too much trouble for them. If I need to make a claim all I do is ring them and in hardly anytime at all I've always had a response from the insurers. Our son completed his first mortgage through them and it all went through hassle free and he moved in 6wks. I would highly recommend them to anyone looking for any type of insurance and mortgage service.

    Tracey (Willington)

  • Landlords Insurance!

    This is the first time we've used Mapps. We had a recommendation from a person who has used them for years. We needed landlords insurance and had no idea about it as it's our first time renting out. They explained everything, I was so impressed with their knowledge and professionalism. I would highly recommend them for any insurance needs. So much better than going online and the deal they found was very good value!

    Hayley (Aycliffe)

  • First Class Service

    Well where do I start.......maybe by saying the biggest Thank you to the team at Mapps. From making my first appointment with Peter to the house going through nothing was a bother. Peter spoke to me and made me feel very welcome. He's a really friend laid back guy, everything was explained to me in detail. My process did take a while due to Covid but not once did contact stop in fact I never stopped emailing Vivienne and Teresa and both were amazing. They followed every email straight up, keeping me up to date with where I was in the process. They sorted my mortgage, house insurance and life insurance. I was recommended to use them and I'd highly recommend anybody to use them. First class service. Thanks again.

    Stacy (Brandon)

  • Thank You so much!

    I cannot thank Peter, Vivienne and team enough for their advice and support in sorting my mortgage out for me, including my life cover and buildings insurance.
    What has been the most difficult time in my life has been made so much easier.
    First class service, Thank You so much

    Lesley (Ferryhill)

  • Super fast response!

    I can't speak highly enough of the team at Mapps. They have been nothing but great in the process of buying a house. Super fast response, always checking up to make sure things are on track. They have been great with explaining things to a first time buyer as well. Would highly recommend!

    Gabriela (Blaydon)

  • A brilliant experience!

    We were dropped in it a bit by getting notice on our rental property and had been looking at getting a mortgage at some point but didn’t think we would get near to doing it.
    Booked an appointment with Mapps as they had stunning recommendations to us and at no point did they let us down.
    From seeing Peter initially, Teresa and Vivienne pushing it all through, to speaking to everyone else in the phone, it was a brilliant experience!
    Even if we had concerns or questions, they were always a step ahead of us with it. There’s zero bits of the process we have any negatives on.
    A huge special thanks to Teresa and Vivienne who I tortured through the whole process and they didn’t flinch a tiny bit!
    We will be eternally grateful for all you did for us and getting us settled in our beautiful first home together and won’t think twice about trusting you all with our needs going forward.

    Victoria (Darlington)

  • Fantastic service from start to finish

    Peter, Teresa and the team couldn't be more helpful & made the process of buying our first home really easy. Would recommend them to anyone.

    Bethan (Stanley)

  • Highly recommend

    As I was helped many years ago with my own Mortgage, I had no hesitation to recommend Mapps to my Daughter and Partner getting on the Property Ladder for the first time. The commitment and effort shown by everyone at Mapps Mortgage & Insurance to help in this process is first class, they put you very much at ease with their knowledge and expertise which is readily shared with you. I Highly Recommend this Company

    Micky (Willington)

  • All went above and beyond to help us!

    Absolutely brilliant service from Peter and the team! All went above and beyond to help us with exactly what we needed. Mortgage and insurances sorted which really makes everything less stressful knowing it can all be sorted in one go. Regular contact throughout from the team to keep us updated with how things were going. Brilliant advice given too. Not forgetting to mention this standard of service was delivered during a global pandemic. Highly recommend. Thank you very much

    Kenny (Willington)

  • "Prefer direct contact rather than a search engine"

    Excellent professional service received as always from Mapp’s Mortgage & Insurance Ltd and even more so this time when we bought another caravan and needed urgent insurance cover so we could get it home - insurance sorted very quickly and efficiently and soon we were on our way home with the new caravan - would highly recommend Mapps for all insurance requirements they offer very competitive quotes and are extremely customer friendly - we certainly prefer the direct contact rather than a search engine, so pick up the phone and let them do the searching for you - you will not be disappointed - thanks once again Mapps for your continued support

    Vikki (Crook)

  • Made it totally stress free!

    I have just completed my mortgage through Mapps from the first meeting to completion I have received first class service from every member of staff. They all went above and beyond and nothing was to much trouble. They dealt with everything and sorted out my house and life insurance making it totally stress free, would definitely recommend them to all my family and friends.
    Thank you very much

    Leisha (Hunwick)

  • "Explained everything with such simplicity"

    Fantastic service from Peter and his team! I am a first time buyer who was very confused about the mortgage process. Peter and his team explained everything with such simplicity and made the process clear and stress free! Thank you Peter and Co! 

    Emma (Crook)

  • "Great Experience!"

    Amazing service, everyone is so helpful and nice and nothing is a trouble - great experience with Mapps


    Samantha (Crook)

  • Eternally Grateful!

    Absolutely outstanding friendly service they go beyond the call of duty to accommodation and help you thankyou so much Peter Vivienne, Teresa and all the team eternally grateful

    Belinda (Escomb)

  • "A very friendly team"

    I would highly recommend Mapps for helping with mortgage and insurance. A very friendly team who make the process feel easy. Thank you to Peter, Vivienne, Teresa and the team for sorting us out

    Lauren (Crook)

  • "Found us a mortgage with the best deal"

    Fantastic service from Peter and his team. He made sure he found us a mortgage with the best deal. We were kept up to date with what was happening regularly. Would highly recommend 
    Thanks again for your help!

    Alex (Willington)

  • "We can't thank Mapps enough for all their support!"

    Early 2020 we decided to look🙄
    For a lovely new home in our beloved Crook.
    We found the right one, but needed the money,
    So we went to see Mapps.
    (Peters such a Honey)
    But 5 days later, we had cause to frown,
    There is a national pandemic we have to lockdown !!!!
    You cant have a mortgage. you wont pay what you owe!
    Your stretched to the limit, this flipping furlough.
    But Mapps persevered, a lender they found.
    At last, we thought we are new home bound.
    But weeks later, we still had no loan,
    "Be patient "said the lender " We are all working from home"
    We wondered "are we ever going to get a new place to live?"
    But the lenders soon realised, You don't mess with Viv !!
    6 months it has taken for it all to go through.
    But we have completed at last...Phewww.
    We cant thank Mapps enough for all their support.
    They kept us on track, when there was so much to sort.

    Sue (Crook)

  • Top Service!

    Top service from Mapps again today. Quick and effective response as normal, Thanks!

    Rob (Nottingham)

  • Brilliant Service from start to finish!

    Absolutely brilliant service from start to finish made our first home purchase easy and stress free. Always there to help when we had any questions. Appreciate everything they have done for us.

    Sophie (Houghton le Spring)

  • Taxi Insurance!

    I purchased taxi insurance from Mapps and I found the staff to be friendly, professional and very knowledgeable. I will definitely be consulting them when other policies need renewing.


    Gordon (Shildon)

  • "5 Stars is not enough!"

    Peter went above and beyond for me. As a first time buyer I was unsure what to expect as it can be very daunting. After failing to find the right Mortgage with another mortgage advisor, Peter couldn’t have made it more easier and was always just a phone call away when needed. He was super fast and made it really easy for me as a first time buyer. He made me feel very comfortable and explained everything in detail. I cannot thank Peter enough for what he has done and all the time and effort he has put in to get me the right deal. Nothing is ever a problem and he makes sure he gets the job done whatever the situation. He found me a top class deal which I was more than happy enough about. Thanks very much to peter for what he did and am sure all of team Mapps are as good as him so thanks to team Mapps also. 5 stars is not enough, they are quality.

    Lewis (Brandon)

  • "Always willing to help!"

    We have used Mapps for a number of services from providing a competitive mortgage to various insurance cover for business, home and car. Everything is always dealt with professionally and the best thing is they are on the door step and if you have any issues, just pick up the phone or pop into see them, they are always willing to help

    Jim (Crook)

  • "Really care about offering the best insurance"

    Have used Mapps for a number of years for house and travel insurance. My car insurance was part of an online deal elsewhere. However when I asked Mapps for a quote for my car insurance when it was up for renewal they were able to offer a great alternative policy - the same benefits etc for nearly £200 less!!! Grabbed the offer. Michael and Olivia were really helpful and made everything so easy. The whole staff in Mapps are always welcoming, friendly and really care about offering the best insurance - just excellent service. They care about their clients and because they are a family firm they know how to respond to individual needs but above all they are always professional.

    Maria (Crook)

  • Super, efficient, fast

    Super efficient, fast, reliable and really nice people. I recommend very highly. Thank you Peter and all at Mapps for sourcing and nursing me through the mortgage process, it was great to not have to carry the stress of it myself. I appreciate it.

    Heather (Leeds)

  • Super easy!

    From start to finish super easy and friendly service! Thank you, we will be in touch again soon !!

    Sonia (Hunwick)

  • "Buying our first home"

    Everyone here is amazing, helped us with our mortgage and insurance when buying our first home. They explained everything to us and helped us throughout the whole process. Amazing from start to finish 

    Milla (Hunwick)

  • "Cares for their customers"

    A family firm that really cares for their customers, nothing is too much trouble and they have always got us the best deals. Can't fault them.

    Ann & Keith (Crook)

  • "Always gone that extra mile"

    I’ve used Mapps twice for mortgage and insurance
    They have always gone that extra mile to help and kept me updated with everything that was happening
    Always very professional and helpful

    Catherine (Crook)

  • "Used for over a decade"

    Used Mapps for over a decade now for my landlord property insurance. Always get me an excellent deal. The staff are polite & professional.

    Shaun (Newcastle upon Tyne)

  • "Wouldn't use anyone else"

    We have used Mapps for a few years now, Peter and Vivienne are very helpful and committed to secure the best deal to suit. Wouldn’t use anyone else. If you are looking for any financial advice I would recommend Mapps.

    Donna (Willington)

  • "Competitive"

    Very happy with this company. Competitive and very easy to deal with. Plan on using them for other insurances.

    Christine (Alston)

  • "They have a sense of humour!"

    Great group of people. I rely on them to keep me right. They sometimes phone me with a reminder, but unlike other companies it's a person talking to me and not someone reading from a script - for instance they have a sense of humour!

    Nancy (Hexham)

  • "Put together a truly bespoke solution year after year"

    Mapps have a depth of knowledge that is simply not matched by any other broker in this field. They understand my complex requirements and put together a truly bespoke solution year after year

    Richard (Kent)

  • "Excellent Service"

    Excellent service staff available to talk to not automated voice recorded. Advice given when request offer of Best deals. Overall I would well recommend Mapps .

    Hazel (Willington)

  • "Can't fault these guys"

    Peter and the team did the utmost from the start to the finish. Carefully guiding you through the process so everything is clear. Can't fault these guys. I've already recommended them to friends and family who have also benefitted from this excellent service.

    Karl (Bishop Auckland)

  • "A Great Team"

    Mapps have completed our Mortgage and Insurance needs for the last 10 years and they are always attentive, professional and great value. The last occurrence was turned around with very short notice and meant the house purchase could move forward in our favour. A great team.

    Andrew (Stanhope)

  • "Same friendly faces who you know and trust"

    Our home and cars have been insured with Mapps for many years. Fantastic service throughout. Always very professional, knowledgeable and competitive. It's great to be able to speak to the same friendly faces who you know and trust. Thanks for everything folks - well done !

    Chris (Crook)

  • Professional and Courteous

    Excellent service from this company whilst looking for holiday insurance being over 80 yrs of age we found them very positive and helpful. Very professional and courteous. Would definitely recommend and will use again.

    Hazel (Crook)

  • Wouldn't go anywhere else

    We need to keep these business going, personally I wouldn’t go anywhere else, amazing service very friendly and efficient, got me a great price for my home insurance even had a lovely chat about our pets 😁thank you xx

    Pauline (Crook)

  • "Never been let down"

    Been with Mapps insurance company for a over 9 years never been let down with the price and the customer service they always give, brilliant service would definitely recommend using Mapps

    Graham (Darlington)

  • "Team have been fantastic"

    I highly recommend Mapps Mortgage & Insurance Ltd. The team have been fantastic over many years for us. I would like to thank them for the recent deals they found us. We wouldn't look any where else.

    Marie (Middlesbrough)

  • Easy and stress free

    Cant recommend Mapps enough, sorted our mortgage and insurance. They made the whole process easy and stress free for us as first time buyers.

    Sarah (Crook)

  • 5* from start to finish

    Could not recommend highly enough 5* from start to finish, thank you for helping me sort out my home 🙂

    Paul (Crook)

  • Will definitely use again

    Huge thanks to Peter and all the team at Mapps for sorting our mortgage and life insurance. Fantastic service even when it wasn’t a straightforward application. Will definitely use again

    Laura (Hunwick)

  • 10 Gold Stars!!

    Never mind the 5 star I will give 10 gold stars . the service is beyond words they are so helpful and what a happy bunch. God bless you all see you all later in the year for house insurance Thank you. You do save me money and time

    Mary (Crook)

  • Professional, welcoming and lovely to talk to!

    We wanted to take this opportunity to say a huge, huge thank you to all at Mapp's - you have made the experience of buying our first house as stress-free as it can be and everyone we've dealt with has been professional, welcoming & lovely to talk to.  We are so grateful for everything! Thank you!

    Dani & Danni (Crook)

  • Helpful and efficient

    For our recent purchase of travel insurance, Clare was so helpful and efficient and handled questions about health issues with sensitivity. The price was great too, will be recommending to friends

    Cath (Hunwick)

  • Amazing from beginning to end

    Absolutely amazing from beginning to end with the purchase of my house 3 years ago. Always in contact when I need them with extras such as home insurance, life insurance etc and just making sure everything has been fine ever since! Wouldn’t recommend anywhere else but these guys! 🙂

    Samantha (Chilton)

  • Can't beat the service

    Dealt with Mapps for my mortgage. Can’t beat the service. Kept up to date with what was going on and couldn’t fault anything they did for me. Will deffo be back for my renewal

    Harry (Crook)

  • Wonderful family owned business

    Wonderful family owned business who have come highly recommend by others. Peter got us an amazing mortgage deal for us to be able to afford our first house. Clare then arranged all our house insurance and Teresa our life insurance. It’s fantastic that everything can be done by one company and it took the stress out of buying a house. I can’t recommend more and will be returning to them if I ever buy another property. Thank you all for making our dream house a reality :)

    Alex (Hunwick)

  • Travel Insurance

    Excellent service, friendly, professional staff. Tiegan very helpful, explained everything and helped sort my travel insurance out for me. Will definitely recommend and use again

    Joanne (Crook)

  • First time I've used Mapps.....

    This is the first time I’ve used Mapps, very happy with the service I received , Clare was very helpful.
    Highly recommend 🙂

    Carol (Crook)

  • 'Jump through hoops to help their customers'

    Myself and my partner have used Mapps for both Mortgages and Insurance.
    We can’t fault the professionalism, knowledge or willingness to help by the team.
    Special Thanks to Walter, Viv & Peter who have helped me and my partner in multiple scenarios. If it wasn’t for the hard work by you guys we likely wouldn’t have our home.
    The entire team at Mapps jump through hoops to help their customers.
    A team and service I would highly recommend to anyone.

    Sarah (Hunwick)

  • 'Fantastic, Friendly, Helpful service'

    Absolutely a fantastic friendly helpful service so pleased we travelled to Crook for our travel insurance it was well worth it & cheaper so nice to actually talk to someone instead of doing it online. Thank you so much.

    Maureen (Consett)

  • 'Great team and brilliant service'

    The whole team are so helpful, friendly and patient.
    Peter is such a lovely man to deal with and really helped us with our specific requirements.
    Vivienne, Ryan and Jade all helped with the ton of information we had to go through and were so quick to answer our queries and explain things to us.
    It was a long process but they helped us every step of the way and we will definitely use Mapp's again in the future. I wouldn't hesitate to recommend them to anyone.
    Great team and brilliant service!

    Lorraine (Crook)